Warranty and Return Policy

  1. This document will set forth the warranty and return policy of RailYardSupply.com and its affiliate, CWI Railroad System Specialists. This policy pertains only to the portion of CWI’s fabricated products and construction projects listed on RailYardSupply.com. All other warranties pertaining to CWI Railroad System Specialists shall be governed as defined by CWI Railroad System Specialists.
  2. RailYardSupply.com reserves the right to alter these terms at any time without notice.
  3. RailYardSupply.com reserves the right to make discretionary decisions about unique circumstances when they arise. RailYardSupply.com decision may trump these policies.
  4. CWI will warranty all labor, installed products, and custom fabricated products no later than one year from date of completion.
  5. RailYardSupply.com will provide a full refund for any unused, un-installed product 7 days from when the customer received the product. If requesting a full refund, the ship date must be no later than 7 days from when the customer received the product. The customer is responsible for return shipping.
  6. RailYardSupply.com will exchange for equal or lesser value or provide store credit for any unused, un-installed product shipped back no later than 14 days of receiving the product. This transaction will require a 10% restocking fee. The customer is responsible for return shipping.
  7. RailYardSupply.com will accept the return of an installed product within 21 days of customer receiving the product. RailYardSupply.com will retain 50% of purchase price and the customer will receive the other 50% in store credit for such transaction, provided the product remains in working order.
  8. For all other needs, please refer to manufacturer policy regarding warranties.
  9. If the customer has extraordinary circumstances, please make inquiries to sales@RailYardSupply.com so we may have the chance to remedy the situation.